Get in Touch With Us
Got a question about something you've read on chopchopfamily.org, spotted an error, or want to suggest a Canadian casino brand we should look at next? This page covers how to reach us and what kind of messages we're set up to handle.
How to Send Us a Message
Email is the best way to get hold of us. Write to [email protected] and a member of the team will read it personally — we don't rely on canned auto-replies to stand in for a proper answer. Include a short line on what your message is about (a review query, a correction, feedback on a bonus offer) so it reaches the right person without back-and-forth.
We aim to reply within two working days. That can stretch slightly at busier times, but every message gets a response.
What We Can Help With
- Questions about our reviews — if a write-up on one of the brands we cover, or a term in a bonus offer, isn't clear, ask us to explain it.
- Corrections — welcome bonuses, wagering requirements and terms at Canadian online casinos change often. If you spot something on our site that looks out of date, tell us and we'll check it.
- Suggestions — if there's a Canadian gambling site you think we should be aware of, or a topic on payment methods, mobile play or licensing you'd like covered in more depth, let us know.
- Partnership or editorial enquiries — if you're contacting us on behalf of a casino brand or industry organisation, introduce yourself and outline what you're proposing.
- Concerns about gambling behaviour — if you or someone you know is struggling with their gambling, mention it in your message and we'll point you towards services that can help.
What We Can't Resolve Directly
We're an independent comparison site, not a casino operator. That means we can't process withdrawals, unlock a bonus, verify your identity documents or fix a login issue on a brand's site — those requests need to go to the casino's own customer support team, which you'll find listed on their platform. What we can do is help you understand how a bonus works before you claim it, or clarify why a term or condition applies, based on what's published in an operator's rules.
If you're comparing your options before signing up anywhere, our rankings and mini reviews of Canadian casino brands are a good starting point, and if UK-style GamStop exclusion is relevant to you, our page on non-GamStop casinos covers that separately.
A Note on How We Work
Our reviews and rankings are based on research into each operator's licensing information, game selection, payment options and bonus terms, and commercial relationships never decide where a brand sits in our tables. Reader feedback genuinely feeds into how we keep that research current, so if something we've published doesn't match what you experienced when checking out a Canadian online casino, we'd rather hear about it than have it sit uncorrected.
Thanks for taking the time to read this far — we look forward to your message.